Equidity Technologies LLC ("Equidity," "we," "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and share information when you use our website, products, and services.
1. Information We Collect
Information you provide
- Account information: Name, email address, phone number, company name, and job title when you register for an account or contact us.
- Business information: Company registration details, regulatory licenses, and business addresses provided during onboarding.
- Payment information: Billing details and transaction records processed through our payment systems.
- Communications: Messages, support tickets, and correspondence sent to our team.
Information collected automatically
- Usage data: Pages visited, features used, and interactions with the Services.
- Device information: Browser type, operating system, device type, and screen resolution.
- Log data: IP address, access times, referring URLs, and request data.
- Cookies: We use cookies and similar technologies for authentication, analytics, and preferences. See Section 7.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services.
- Process transactions and manage your account.
- Send service-related communications, including updates, security alerts, and support messages.
- Improve and develop new features based on usage patterns.
- Comply with legal obligations, regulatory requirements, and law enforcement requests.
- Prevent fraud, abuse, and unauthorized access to the Services.
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Third-party vendors who help us operate the Services (hosting, payment processing, analytics). These providers are contractually obligated to protect your data.
- Regulatory authorities: When required by law, regulation, or legal process.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
In multi-tenant deployments, your data is logically isolated from other tenants. We do not share data between tenants under any circumstances.
4. Data Security
We implement industry-standard security measures to protect your data:
- AES-256 encryption for data at rest and TLS 1.3 for data in transit.
- Role-based access controls and two-factor authentication.
- Regular security audits and penetration testing.
- DDoS protection and intrusion detection systems.
- Automated backups with point-in-time recovery.
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Services. After account termination, we retain data for up to 30 days to allow for data export requests. Certain data may be retained longer to comply with legal, regulatory, or audit requirements.
You may request deletion of your data at any time by contacting us. We will process deletion requests within 30 days, subject to legal retention obligations.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data, subject to legal retention requirements.
- Export your data in a portable format.
- Object to processing of your data for certain purposes.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at support@equidity.com.
7. Cookies
We use cookies and similar technologies for:
- Essential cookies: Required for authentication and core functionality of the Services.
- Analytics cookies: Help us understand how visitors interact with our website to improve the user experience.
- Preference cookies: Remember your settings and preferences across sessions.
You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Services.
8. Third-Party Services
The Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
9. International Data Transfers
Your data may be processed and stored in servers located in different jurisdictions, including the UAE, Europe, and other regions where our infrastructure is hosted. By using the Services, you consent to the transfer of your data to these locations.
We ensure appropriate safeguards are in place for international transfers, including contractual obligations with our service providers.
10. Children's Privacy
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services. The "Last updated" date at the top indicates when the policy was last revised.
12. Contact
For privacy-related inquiries, contact us at support@equidity.com or write to:
Equidity Technologies LLC
210, The Binary By Omniyat, Business Bay
Dubai, United Arab Emirates